Problem solving during an online WIL activity

Working online impacts your ability to build trust and relationships, share your ideas with your co-workers and receive feedback. 

Remaining connected with your team is an important foundation for overcoming challenges encountered during online WIL. These connections can change the way you solve problems, as you are physically separated from your workplace support network.

Here are some steps to help you resolve issues when working remotely:

one

Identify the problem and its cause

two

Look at what resources you have available. These may include resources provided by your supervisor or found via an internet search. You may even wish to reach out to your co-workers to ask what resources they use

three

Look for possible solutions by using available resources

four

Identify the correct communication tool and contact your supervisor. Be sure to offer your own ideas when you describe your issues

five

Implement the agreed solution

six

Once you have a resolution, reflect on why this was the best solution

Undertaking WIL in an Online Environment

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